FAQs
Frequently Asked Questions
Orders
How do I place an order?
Choose your item, select any options (such as colour or size), add it to your basket and check out. You'll receive a confirmation email straight away.
What payment methods do you accept?
Visa, Mastercard, PayPal, Apple Pay, Google Pay, Shop Pay. All payments are processed securely, and we never see or store your card details.
Can I change or cancel my order?
Email us as soon as possible with your order number. We can change or cancel orders that haven't yet been sent to our supplier. Once an order has been dispatched, we can't stop it, but you can still return it under our returns policy.
I didn't get an order confirmation email. What should I do?
Check your spam or junk folder first. If it isn't there, email us at [your email] and we'll check your order.
Shipping and Delivery
Where do you ship?
USA, Canada, Europe, UK, ASIA and worldwide.
How long will my order take?
Orders are processed in 2 business day. Delivery then takes around 5 business days, so 7 business days in total. Delivery times can vary depending on your location and the carrier.
How much does shipping cost?
The exact cost is shown at checkout.
How can I track my order?
You'll receive an email with a tracking number once your order ships. Tracking can take a few days to update after dispatch, so please check back before getting in touch.
My order hasn't arrived. What should I do?
First check your tracking link and confirm your delivery address. If the estimated delivery window has passed, email [your email] with your order number and we'll look into it straight away.
Will I have to pay customs or import fees?
For international orders: Import duties or taxes may apply depending on your country and are the customer's responsibility.
Returns and Refunds
What is your returns policy?
If you're not happy, contact us within 14 days of receiving your order. Items should be unused and in their original condition.
What if my item arrives faulty, damaged or incorrect?
We're sorry about that. Email within 7 days of delivery with your order number and a photo of the problem, and we'll arrange a replacement or refund.
How do I start a return?
Email with your order number and reason for return, and we'll send you the instructions.
When will I receive my refund?
Once your return is approved, the refund goes back to your original payment method within [5–10] business days. Your bank may take a little longer to show it.
Products
Are your product descriptions and photos accurate?
We do our best to describe and photograph every item accurately. Colours may look slightly different depending on your screen, and sizes can vary slightly.
Where can I find size or product details?
You'll find these on each product page. If something isn't listed, email us and we'll find out for you.
Will an item that's out of stock be restocked?
We restock regularly. Contact us and we'll let you know when it's due back.
Contact and Support
How can I get in touch?
Email us. We reply within 24–48 hours, Monday to Friday. Please include your order number so we can help you faster.
Who are you?
Much Better Things is an online store offering everyday products at great prices. We work with trusted suppliers to bring items directly to your door.