Terms of service
Terms of Service
Last updated: [date]
1. Overview
This website is operated by Much Better Things ("we", "us", "our"). By visiting our site or buying from us, you agree to these Terms of Service ("Terms"), along with our Shipping Policy, Returns and Refunds Policy and Privacy Policy, which are part of these Terms. Please read them carefully. If you don't agree, please don't use the site.
Contact: [your email] | [Business name / registered address / company number, if applicable]
2. Using Our Site
You must be at least 18, or have the permission of a parent or guardian, to place an order. You agree to use the site only for lawful purposes and not to:
- Break any applicable law or regulation
- Send viruses, malicious code or spam
- Attempt to gain unauthorised access to our site, systems or other users' accounts
- Use the site to copy, scrape or resell our content without our written permission
- Provide false or misleading information
We may suspend or end your access if you breach these Terms.
3. Products and Pricing
We try to describe and photograph our products as accurately as possible. Colours may differ slightly depending on your screen, and sizes or finishes may vary a little between batches.
- All prices are in [GBP (£)] and [include / exclude] VAT and any applicable taxes.
- Prices and availability can change without notice.
- We can correct pricing or description errors, and cancel or refuse an order affected by one, even after it's been confirmed. If we cancel an order you've already paid for, we'll refund you in full.
- We reserve the right to limit quantities, and to refuse or cancel any order at our discretion.
4. Orders and Payment
When you place an order, you're making an offer to buy. Our order confirmation email acknowledges that we've received it, but a contract is only formed when we dispatch your order.
We accept the payment methods shown at checkout. By placing an order you confirm that you're authorised to use the payment method and that the details you gave are accurate. Payments are processed by secure third-party providers, and we don't store your full card details.
We may cancel or refuse an order if we suspect fraud, if payment isn't received or authorised, or if a product is unavailable.
5. Shipping and Delivery
Orders are dispatched within 1–2 business days. International delivery usually takes 7–12 business days after dispatch. These are estimates, not guarantees, and delays can happen because of customs, carriers or other factors outside our control. Full details are in our Shipping Policy.
You're responsible for giving us a correct and complete delivery address. International customers are responsible for any customs duties, import taxes or fees charged in their country.
6. Returns, Refunds and Your Cancellation Rights
Our Returns and Refunds Policy explains how to return a product and how refunds are handled.
[If you sell to UK or EU customers: Under consumer law, you generally have the right to cancel an order within 14 days of receiving your goods, without giving a reason, subject to exceptions set out by law. Contact us at [your email] to do this. You'll need to return the goods promptly, and unless the goods are faulty, you may be responsible for the cost of returning them.]
Nothing in these Terms affects your statutory rights as a consumer.
7. Faulty or Incorrect Items
If your item arrives damaged, faulty or not as described, contact us at [your email] within [X] days of delivery with your order number and a photo. We'll arrange a replacement or refund.
8. Product Use and Safety
Our products are intended for normal personal use only. Please read any product information provided and use items as intended. If a product has been used for health or skincare purposes, stop using it if it causes irritation, and seek medical advice if needed. We aren't liable for harm caused by misuse or by using a product contrary to its instructions or labelling.
Product information on this site is for general information only and isn't medical advice.
9. Intellectual Property
All content on this site, including text, images, logos, graphics and design, belongs to Much Better Things or is used with permission, and is protected by copyright and other intellectual property laws. You may not copy, reproduce, modify, distribute or use any of it for commercial purposes without our written permission.
10. Third-Party Services and Links
Our site may link to or use third-party services (such as payment processors, shipping carriers and analytics tools). We don't control these and aren't responsible for their content, availability or policies. Please review their terms before you use them.
11. Accuracy of Information
We try to keep the site accurate and up to date, but we don't promise it is free of errors, omissions or delays. We may update or change information at any time without notice.
12. Limitation of Liability
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that can't legally be excluded.
Subject to that, and to the fullest extent permitted by law:
- We aren't liable for any indirect, incidental or consequential loss, or for loss of profit, revenue, data or goodwill, arising from your use of our site or products.
- Our total liability for any claim relating to an order is limited to the amount you paid for that order.
- We aren't liable for delays or failures caused by events outside our reasonable control (for example carrier disruption, natural disasters, strikes, or customs delays).
13. Privacy
Your use of the site is also governed by our Privacy Policy, which explains how we collect and use your personal data.
14. Changes to These Terms
We may update these Terms from time to time. The version posted on our site at the time you place your order is the one that applies to that order. Continuing to use the site after changes are posted means you accept them.
15. Governing Law
These Terms are governed by the laws of [England and Wales]. Any dispute will be handled by the courts of [England and Wales], although if you're a consumer you may also have the right to bring a claim in your home country's courts.
16. Contact Us
Questions about these Terms? Email us.