Shipping policy
Shipping Policy
Thank you for shopping with Much Better Things. This policy explains how and when your order will be sent and what to expect once it's on its way.
Order Processing
All orders are processed and dispatched within 1–2 business days of being placed. Business days are Monday to Friday, excluding public holidays. Orders placed over a weekend or on a public holiday are processed on the next business day.
Once your order has been dispatched, you'll receive a confirmation email with your tracking details.
Delivery Times
Delivery times are estimates, not guarantees. They begin from the dispatch date, not the order date, so your total time from ordering to receiving is typically 8–14 business days.
Delays can occasionally happen due to customs, extreme weather, carrier disruption, public holidays or high-demand periods such as Black Friday and Christmas. We'll do our best to keep you updated if we learn of a significant delay.
Shipping Costs
The exact shipping cost is always shown at checkout before you pay.
Where We Ship
We ship to most countries worldwide.
Order Tracking
You'll receive a tracking number by email once your order is dispatched. Tracking information can take 2–5 days to show after dispatch, particularly for international parcels, so please check back before contacting us. You can follow your order using the link in your shipping confirmation email.
Multiple Items
If you order more than one item, they may be sent separately and arrive on different days, as they can come from different warehouses. Each shipment will have its own tracking number.
Customs, Duties and Taxes
International orders may be subject to import duties, taxes or customs fees depending on your country. These charges are set by your local authorities, aren't included in your order total or shipping cost, and are the customer's responsibility. We have no control over these charges and can't predict what they will be. Please check with your local customs office if you're unsure.
Delivery Address
Please make sure your shipping address is complete and correct at checkout. We can't be held responsible for orders delivered to an incorrect address provided by the customer. If you notice a mistake, contact us immediately at [your email] and we'll try to correct it before dispatch. Once an order has been dispatched, we can't change the address.
Lost, Delayed or Damaged Orders
- Delayed: if your order hasn't arrived after [14] business days from dispatch, please contact us.
- Lost: if tracking shows your parcel is lost or stuck, we'll investigate and arrange a replacement or refund.
- Damaged or incorrect: email us within [X] days of delivery with your order number and a photo, and we'll make it right.
Please see our Returns and Refunds Policy for more information.
Contact Us
Questions about your order or delivery? Email us and include your order number. We reply within 24–48 hours, Monday to Friday.